Q: How to Reset the password for MATRIX and Back Office?
ANS:You can click on forgot password option and new password will be sent to your registered email id
Q: How to unblock my password in MATRIX and Back Office?
ANS:This will happen when you are putting the wrong password three times. For unblocking please call on our support number 7676173344 and after verification same will be removed.
Q: How to enable the segments?
ANS:For enabling the segment please fill segment enabling form which is available in our website along with 6 months bank statements with Bank seal and signature and PAN card copy.
Q: How to add scripts in MATRIX?
ANS:Click on market from matrix tool bar and select open market watch ->New market watch -> Add the scripts
Q: How to activate the account?
ANS:The account will get deactivated if the client is not trading for continuous three months and for that reactivation form needs to be filled and reactivation form is available in our website along with 6 months bank statements and address proof (soft copy).
Q: How to open the account with ATS?
ANS:You can call us on 7676173344 and our executive will explain you the procedure and will also send you the form.
Q: How to change the Mailing address in my account?
ANS:For Mailing address change hard copy of CRF form needs to be filled along with Address proof and recent bank statements with self-attestation.
Q: How to change the Bank details in my account?
ANS:For Bank details modification hard copy of CRF form along with 6 months bank statements and cancelled cheque leaf is required and same has to be sent to our Bangalore office.
Q: How to add nominee in my account?
ANS:For adding nominee in trading account and Demat you need to fill the form and please send hard copy to us. Form is available in our website (CDSL Nomination form).
Q: How to change Mobile number?
ANS:CRF form needs to be filled and email us on firstname.lastname@example.org.
Q: How to change the font size in MATRIX software?
ANS:Right click on the script select and change font.
Q: How to transfer funds in trading account?
ANS:Payment can be made either through cheque, DD, RTGS, IMPS, NEFT or online payment. Option is available in back office software (Tech Excel) and in Trading software (MATRIX).
Q: How to withdraw funds from trading account?
ANS:Withdrawal of funds request can be placed by calling on support number 07676173344, by mailing us on email@example.com or through Back office..
Q: For Which all Banks we can transfer the funds online?
ANS:Please write an email to firstname.lastname@example.org and we will provide the list.
Q: How to install Mobile trading software?
ANS:Videos are available in our website and in case of any assistance regarding the installation you can call us on 7676173344 or email us on email@example.com.
Q: How to close the trading account and Demat account?
ANS:For closing the trading account email needs to be sent to firstname.lastname@example.org and for closing the DEMAT account CDSL closure form needs to be filled which is available in our website and hard copy has to be sent to our Bangalore office.
Q: How to convert physical shares into Demat?
ANS:Client needs to fill the DRF – Dematerialization request form and submit it our DP along with physical share certificate.
Q: Under what condition position will get squared off?
ANS:Once the position reach the MTM loss of 80% of available cash margin is common square off from the company.
MIS : MIS order will get squared off on the same day. NRML : Position will get squared based on the margin shortage.
Once the client hold the shares more than T+5 debit. Holdings will get squared off to recover the debit.
Position will get squared off on contract expiry if client fails to rollover his/her position to current contract.
Q: How to activate POA?
ANS:For activating POA we required attested 100RS stamp and with signature & address in POA document form. POA form is available in our website.
Q: How to transfer the shares?
ANS:If client is transferring his/her holding from one DP to another, he/she has to fill the DIS- Delivery instruction slip with self-attestation along with CMR copy of which he need to transfer Charges RS 15+ST per script (COMPANY).