Investor Charter — Depository Participant

Rights of Investors

These are the rights you hold as a demat account holder under the depository framework. They are not concessions granted by your depository participant — they are entitlements, and a DP that does not honour them is one you can escalate.

Your rights

Right
1.Receive a copy of your KYC and a copy of your account opening documents.
2.No minimum balance is required to be maintained in a demat account.
3.No charges are payable for the opening of a demat account.
4.Receive a Statement of Transactions periodically, and a holding statement on request.
5.Receive a Consolidated Account Statement covering your holdings across depositories and your mutual fund investments.
6.Be given advance notice of any revision in charges by your depository participant.
7.Hold securities in a Basic Services Demat Account with nil or reduced annual maintenance charges, if eligible.
8.Register a nomination, and to change or cancel it.
9.Freeze or defreeze your demat account, or specific ISINs held in it.
10.Pledge and unpledge securities held in your account.
11.Transfer securities to another account, and to transfer your account to another depository participant.
12.Close your demat account at any time, without being required to give a reason.
13.Have your grievance addressed within the prescribed timeline, and to escalate it if it is not.
14.Receive corporate action benefits — dividends, bonus, rights and other entitlements — on securities held in your account.
15.Have your personal information kept confidential and used only for the purposes disclosed to you.

The three most commonly overlooked

  • No minimum balance, and no charge to open. If you are told otherwise, ask for it in writing against the schedule of charges.
  • Advance notice before charges change. A revision that appears on your statement without prior notice is grounds for a complaint.
  • Freezing your account. Under-used, and the simplest protection available if you are not going to transact for a while — a frozen account cannot be debited.

Enforcing a right

Start with ATS in writing — dp@adityatrading.com or a ticket — so there is a dated record. Complaints lodged directly with the depository are required to be resolved within 21 days.

If that does not resolve it, escalate to SEBI via SCORES, or seek online conciliation and arbitration through SMART ODR. The full path, with timelines, is in the Investor Charter.

Frequently Asked Questions

No. There is no minimum balance requirement for a demat account. You may hold a demat account with nil holdings.

No charges are payable for the opening of a demat account itself. Annual maintenance and transaction charges apply as per the schedule of charges disclosed to you, and small investors may qualify for a BSDA with nil or reduced AMC.

Yes. You have the right to receive a copy of your KYC and your account opening documents from your depository participant.

Your depository participant must give you advance notice before revising charges, so that you can decide whether to continue. Charges cannot be changed retrospectively without notice.

Yes. You have the right to freeze or defreeze your account, or specific ISINs within it, which prevents debits while the freeze is in force. It is a useful protection if you do not intend to transact for a period.

You are entitled to have your complaint resolved within the prescribed timeline. If it is not, you may escalate to the depository, to SEBI through SCORES, and to online conciliation and arbitration through the SMART ODR platform.

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