Start by raising a ticket or contacting ATS support. If unresolved, escalate to our Compliance/Grievance Officer. You can also use SEBI's SCORES portal and the Smart ODR (online dispute resolution) portal. Complaints are handled within SEBI- and exchange-prescribed timelines.
The escalation ladder
- Level 1 — ATS support: raise a ticket or contact the support desk for a first response.
- Level 2 — Grievance Officer: if unsatisfied, escalate to the designated Compliance/Grievance Officer (details on our Investor Grievance page) for a time-bound resolution.
- Level 3 — SEBI SCORES: lodge on the SCORES portal with your name, PAN, address, mobile and email.
- Level 4 — Smart ODR: resolve disputes through online conciliation and arbitration via the Smart ODR portal (link in our footer).
What you can escalate
Complaints about trades, charges, payouts, account access or an unauthorised transaction can all be raised. Keep your client ID, dates and screenshots ready to speed up resolution.
Resolution timelinesComplaints are addressed within the timelines prescribed by SEBI and the exchanges, and you receive updates as your complaint progresses.
Explore more ATS help topics
- Demat Account FAQs — CDSL demat services — holdings, DIS, CMR, transfers, statements and re-KYC.
- Joint Demat & Trading Account — Open and operate a joint demat & trading account — holders, KYC and documents.
- Brokerage & Demat Charges — Brokerage, DP charges, AMC, STT, GST and every trading cost, explained.
- Margin Trading & Pledge — MTF, pledging shares for margin, haircuts, and margin-shortfall penalties.
- Tax on Stock Trading — STCG, LTCG, STT, intraday & F&O taxation, and downloading your tax P&L.
- Corporate Actions — Dividends, bonus, splits, rights and buybacks — how they hit your demat.
- Buyback of Shares — How share buybacks work, eligibility, and tendering shares through ATS.
- Mutual Funds & SIP — Start SIPs, invest in mutual funds, redeem, switch and track your folios.
- Nomination for Demat Account — Add, change or opt out of a nominee, and transmission of holdings.
- Account Closure & Reactivation — Close, reactivate or modify your account — dues, KYC and dormant accounts.
- Account Security & Fraud Prevention — Two-factor login, phishing, safe passwords and reporting unauthorised trades.
- NRI Trading Account — NRE/NRO, PIS, repatriation and NRI demat & trading account rules.
- Trading Platform & App Support — Login, orders, charts, reports and troubleshooting on the ATS apps.
- Refer & Earn / Partner Program — Refer friends, earn rewards and become an ATS authorised partner.